Policies and Procedures

We, here at Backstreet Dance, are committed to providing a fun, safe and clean environment for all Students, family and staff. 


We ask all that all who enter our vibrant studio follow and respect our values and ethics that we declare as fundamental guidelines stated below;

  • ALL staff have been trained and instructed to enforce these policies and procedures.


Studio Rules:


  • There is to be no running or dancing in both the downstairs and upstairs waiting areas. Siblings must be supervised by their parent/ guardian at all times.
  • No feet on the couches. No jumping on the couches.
  • Quiet in the reception area, toilet and corridors at all times - noise travels.
  • Turn up early for class - Lateness disrupts the class
  • Students to use toilet before class to eliminate disruptions during class
  • When students enter the class they are to not to exit unless permitted.
  • Drink bottles are required for class.
  •   No steel or glass bottles. A soft cover or plastic bottles suitable. 
  • Water is sold at reception if needed.
  • No sharing of drink bottles permitted.
  • No chewing gum
  • No swearing or screaming.
  • Positive calm communication in all the waiting areas at all times
  • We are a smoke free environment so please don't smoke in or around the property
  • All mobile phones MUST be switched off whilst in class or on silent.
  • Students are responsible for their own property. We will not be responsible for lost or stolen items.
  • Lost property is found under the staircase and is emptied at the end of every term. Please check for lost items.
  • Parking must only be in the bays provided inside the car park (in front of our studio or opposite our studio) or out on the street.
  • Do not park past the cones and sign.
  • All students must remain inside the studio until they are collected by their parents or responsible adult. This is for their safety and all students must abide by it.




Enrolment Policy:


  • Any student wishing to enrol into Backstreet must complete an Enrolment Form - this can be found online HERE or in our studio (even current students must enrol EVERY term)
  • Students must enrol in a class that is within their age bracket and level of experience. Ask Reception/call Deb if unsure.
  • We recommend for all new students to start in the beginner/intermediate classes (or open level) unless they have a strong dance background.
  • If the class you wish to enrol in has reached its maximum capacity, you will be contacted and recommended for other options otherwise added to the waiting list.
  • The Parent/Guardian has the responsibility of updating Backstreet Dance with any changes to personal information that was previously provided. eg. Contact mobile phone number, medical conditions, etc.



Refusing Enrollment:


Backstreet Dance has the right to reject an Application/Enrolment at any time (and not return the fees or any instalments), if either:

  • the student’s behaviour in class does not meet up to expectations as a Backstreet representative
  •   your medical status has changed and does not meet the physical health and fitness/mental health requirements to dance (If you are unable to dance due to this reason, your best point of call is to discuss this with your Insurance Company to see if you are able to make an insurance claim)
  • you have received a criminal record

  • if you pull out as a student of Backstreet Dance
  • if you do not turn up for classes, (especially if you have missed 2 or more classes in one term and made no effort to catch up or communicate with the Director to make plans to catch up on choreography), your Enrolment will be cancelled. 
  • if you defame the Backstreet Dance name and/or the staff in any way, means or form
  • instalments/payment is not received on time by Backstreet Dance - especially if Backstreet Dance have not received any communication from you

Term Fee Policy:

New Students:


  • Full term payment must be made at Reception before the second class. If you complete two classes you are required to pay fees in full (even if you pull out after the second class). If you have already paid fees and pulled out after the second class, fees are non-refundable, non-transferable and no credits given. 
  • Every student is required to pay a membership fee of $20 when they start. This covers music copyright, insurances and admin.
  • A late fee of $20 will be charged if payment of term fees is not made on time (discretion of the Directors)
  • By signing the Enrolment form, you agree to to the Policies outlined on this page (and any other conditions written on the form)
  • Upon full payment you will receive your Backstreet member card which will have a barcode. You must use the last 5 digits of your barcode as a reference on forms (the last 5 digits is your membership number) and also with the student's name when making a direct deposit for term fees for future terms (must be paid in full).
  • New students are not permitted to pay fees online until their second term.
  • Term fees cover dance tuition at the studio only. It does not cover for rehearsals etc.
  • Fees are non-refundable, non-transferable and credits are given.



Current Students: 


  • By submitting a Re-Enrolment Form, you are committed to the classes you have chosen as we have secured your spot. Therefore, full fees will be charged and are due BEFORE your 1st class of the term, unless you have: Cancelled your re-enrolment BEFORE the term has commenced (via email only).
  • If you change your mind AFTER the term has commenced, you will still be charged for the full term, which will be followed up. If you have paid fees – they are non-refundable, non-transferrable and no credits given.

  • Part payment of fees are not acceptable. Term Fees must be paid in full.

  • At reception we take payment by cash, cheque, credit card (Visa & MasterCard) and EFT transactions

  • All fees are non-refundable and non-transferrable. No Credits given.  NO EXCEPTIONS.

  • Backstreet Dance reserves the right to cancel or expel a student if fees are not paid by the 3rd week of the term (unless there has been communication and an arrangement between Director and Parent/Adult Student).

  • Backstreet Dance also reserves the right to take payment for fees from a credit card (if supplied). If any payment is outstanding, a Debt Collection Agency will be called upon and their fees will be added to the bill.

  • A late fee of $20 will be charged to you if term fees are not paid on time. (discretion of the Directors)

  • It is the responsibility of the parent/student (if over 18yo) provided on the Enrolment form to pay fees and other payments on time.

  • Communication is important. If you are experiencing financial strain, please discuss options the Directors during School Holidays/before the dance term starts.

Class Observation Policy:


  • At Backstreet Dance we do not allow parents inside of the classroom to view their child's progress.
  • We have one way viewing windows for viewing in the hallways. (The students can not see out)
  • We have two TV screens in the main (downstairs) waiting area that display the classrooms.
  • Photography and filming is NOT permitted inside the studio classes (unless permission is granted by the Teacher).
  • We ask the parents of the 3-4yo to stay close to the hallway while the child is in class in case of the unexpected i.e. Taking your child to the toilet. 
  • We ask that Parents stay for their young child's first dance class to ensure they settle in okay. 


Tiny Tots Policy:


  • We understand that sometimes it takes more than 1-2 classes to determine if a student of a very young age (i.e. 3-4yo) is suitable for a dance class.
  • If the Teacher finds the student unsuitable for class after term fees have been paid, a credit will be put on the child’s account ready for when the student is ready to join at another time in the future.
  • Refunds are not given.  Fees are non-refundable and non-transferable. 
  • The membership fee of $20 is also non-refundable.


Absences Policy:


  • At Backstreet, we appreciate and value communication. If you are unable to come to class, please send a text to inform us.
  • A courteous call/email/text to the studio for the absence is appreciated.
  • Attendance is taken at each class. Good attendance is imperative as absences and tardiness can restrict an entire class. The whole class can be affected by one student so PLEASE make every effort to be at every class. Dance IS teamwork!!
  • Attendance at full dress rehearsals is compulsory.
  • If a student misses more than 3 classes in a term, or 2 classes in a row, the student may not be permitted to perform in the end of term production unless an effort has been made to catch up on choreography. Options:

  - learn the choreo at home from the dropbox link of the class choreography sent out to Parents in week 5-6 of term

  - paid for a private lesson with the Teacher 

  •  There are no refunds given for missed classes. If a class is missed, normally students can catch up in the next class they attend.
  • There are no make up classes your child can attend if they miss a class. 



Behaviour Policy: 



  • At Backstreet we do not allow swearing, indecent or disrespectful language, defamatory comments, or disrespectful or indecent conduct from students, Parents/Guardians, family members or visitors.
  • All students are expected to show respect and consideration to all teachers and staff members, also to each other. This is our happy place, lets keep it this way!
  • Students need to remember they are role models for other students and need to show leadership by setting a great example through actions and speech.
  • All students need to be responsible for adhering to these policies and procedures of the studio and to bring up any concerns to the appropriate person. Be willing to receive direction and coaching as appropriate.
  • Parents will be contacted and notified if student behavior's becomes unacceptable, a plan of action will be discussed to implement new strategies to correct the behaviour. If after a few attempts have been made and the student continues to disrupt learning in the class, the student may be asked to take time out from the studio and return at a future date when it is more suitable.





Bullying Policy:



Backstreet Dance is all about being positive and making everyone feel welcomed and accepted.


  • Bullying in any of these forms is not tolerated:
  • In person, via email, via text messaging, via the internet, verbal abuse or shouting, physical abuse, excluding or isolating someone, humiliation through sarcasm, criticism or insults, psychological harassment, belittling or ignoring someones contribution or opinion.


If anyone feels they are a victim of any of the above, we ask that they first try discussing the matter directly with the person/people concerned and request them to end the behavior. If unsuccessful or inappropriate to do so, contact or speak to any of our trained and friendly staff to gain assistance in resolving the matter.




Physical Contact Policy:



  • Physical Contact between a teacher and a student may be required to demonstrate, assist or correct with dance movement and also to fit costumes (for the purpose of determining sizing for the End of Term Production).
  • In the event of injury, physical contact may be required.
  • Any indecent or inappropriate physical contact between staff, students and any visitors of Backstreet must be reported immediately.



Uniform Policy:



  • It is essential that the appropriate clothing is worn to ensure that the student is comfortable and able to move their body and the Teacher can guide the student appropriately. 
  • These items of clothing are NOT allowed:
  • School uniforms
  • Denim/jeans
  • Inappropriate logos/slang t-shirts 
  • No exposing underwear, cleavage or bottom cheeks.
  • If younger students chose/want to wear skirts please ensure they wear shorts/leggings underneath.
  • By week three of the term we require students to wear the appropriate shoes to wear in class. See below for more info. 


Dance Shoe Policy:


  • ALL students are required to have the correct shoes by Week 3 of the term. If you are NEW and trialling your class, sneakers/joggers or any soft fully covered shoe is suitable for your first class/ few classes. 
  • JAZZ AND POM POM  (Dance Cheer) classes.
  • Plain black jazz shoes.  They are available to purchase from us for $65. Arrive early before class to get fitted.
  • Class:  wear any runners/joggers that are comfortable to dance in.
  • Productions:  Must wear 100% plain white for our performances
  • Tan contemporary shoes (available for $44).
  • Must also have TAN knee pads. We sell knee pads at our studio for $29 per pair.
  •   Tiny Tots 3-4yo classes only require ballet shoes (we sell at our studio)
  • Black ankle-high boots with heels – any style or brand. No colour. Can have a little silver/gold on it.




Parking Policy:



  • Backstreet has designated car spaces that are outside the studio (in front of our studio and opposite our studio) that are marked with signs.
  • The park in front of the door is a five minute park only. Do not park here if you are waiting.
  • Do not park past the designated car park. Its private property and vehicles are at risked of being towed. 
  • Alternatively, you can park on the street.



CCTV Policy & Procedures:


  • Backstreet Dance operate a CCTV system to deter anti-social and/or criminal activity/behaviour. This system will help to provide a safe and secure environment for the children, Parents/ Guardians and staff involved.
  • The CCTV system has limited access to authorised staff only (i.e. the Directors). Authorised staff will utilise the system for OHS (Occupational Health and Safety) and security reasons only.
  • Only the Directors will have access to recorded footage for/if a serious offence, allegation or incident has happened. 
  • Should an offence, incident or allegation lead to a criminal investigation or lawsuit, the footage may also be accessed.
  • It should be noted that the CCTV system does not record sound.
  • It should be noted that all cameras are visible.
  • Cameras are situated at Reception, waiting areas, corridors and in both of the the studio rooms.
  • It should be noted that the footage can be used to evaluate student behaviour, only when necessary.



Parent/Guardian Communication Policy:


  • Parents/Guardians must have a valid phone number, physical home address and email address and an emergency contact name and number. 
  • It is the responsibility of the parents/guardians to read newsletters or/and the emails that are sent from Backstreet to keep informed.
  • www.Backstreetdance.com.au has all the current information and is always being updated.
  • Teachers will not be available to dsicuss matters or answer question during class time.
  • If you have a concern, we ask that you email or call the Director of the studio (available to call during school hours)
  • All complaints and queries will be dealt with promptly, seriously and with sensitivity and remain confidential. 
  • Parents/Guardians, students and teachers should not seek each other on social media platforms such as Facebook.
  • Parents/Guardians, students and teachers should not communicate via email, phone or social media. All communication should be directed through Backstreet only.




Health, Injury & First Aid  Policy:



  • Backstreet Dance has a set structure to maintain a safe dance environment.
  • Staff have all been trained and are responsible to ensure that health and safety objectives are achieved. They will identify and eliminate unsafe acts, procedures, conditions, equipment and hazards of all kinds.
  • It is the responsibility of the parent/guardian to inform Backstreet of any prior or current illness or injuries prior to Enrolment or prior to class.
  • In the event of an injury, Backstreet will administer first aid treatment by one of our Qualified Teachers. If medical services are necessary and an ambulance is required, the student/parent will incur the costs. Physical contact may be required.
  • Injuries must be reported to the Teacher by the student, it is important we are aware they have hurt themselves.
  • When an injury has occurred at the studio, an injury report is recorded and the student/Parent is followed up within 24 hours (where possible).
  • Backstreet Dance is not liable for personal injuries. Students are required to seek their own insurances.

  • Parents/Guardians MUST inform Backstreet of any allergies that the student may have. Backstreet will not be held responsible for allergic reactions outside of class times, however first aid will be provided if required.



  • Parents/Guardians must be responsible for minors before and after class. Backstreet Dance will not provide supervision to minors outside of class time.
  • Students are not to wait outside the premises. No student (under 18) is to wait or leave the studio without the Parent/Guardian present.



Sick Student Protocol:



  • If your child is feeling unwell in any way we the ask the Parent/Guardian to not bring them to Backstreet. Some symptoms may not be linked with coronavirus but can be a way of spreading an undetected virus.
  • If the student is noted to have a fever or sore throat, sore head, shortness or breath or flu-like symptoms, they must be collected by the Parent/Guardian and recommended to see a GP, they must not return to Backstreet until they are clear of any symptoms OR cleared by the Doctor OR follow Covid Procedures directed by QLD Health. 



COVID Policy:



Backstreet Dance are following the all QLD Health Directives and also the RETURN TO DANCE Principles and Framework, released by Ausdance and also the DPPA (Dance & Physical Performing Arts) Industry Covid Safe Plan, as follows:

  • Backstreet Dance studio has been and will be cleaned and disinfected prior to classes starting each day
  • High-traffic touch points such as door handles and seats are disinfected regularly
  • Provide hand sanitizer upon entry and exit from studio 
  • Do not attend dance if you are showing any signs of illness. Stay home if unwell 
  • If classes are cancelled due to Government directive, Backstreet Dance will either: 1) move classes to online or 2) offer extra classes when it is safe to do so  or 3) if online classes or face to face is not suitable, a discount voucher may be given to use for future classes.   This will all depend on WHEN the lockdown/government directive is given during the term and how long the lockdown is for.
  • Backstreet Dance are not liable for any loss of income in the event people  (family/students/staff/volunteers) are forced to quarantine due to COVID - whether directly or indirectly been connnected with anyone at Backstreet. 
  • More COVID info about our Productions can be found here HERE



Food, Drink, Alcohol and Drug Policy:


  • Food and/or drinks are not permitted in the studio with the exception of water bottles.
  •   - No steel or glass bottles are permitted - as they chip our dance floors when dropped. 
  • Food and/or drinks are only to be consumed in the downstairs waiting area only.
  • The possession or consumption of illicit or non-prescribed drugs or alcohol is not acceptable at any time.
  • If a student is found under the influence of illicit drugs or alcohol, they will be asked to leave the studio and will have a meeting to discuss expulsion.
  • Parents, students, volunteers or employees must not arrive at Backstreet or at a Backstreet event, impaired by the effects of illicit drugs or alcohol.




Social Media Policy:



  • If engaging in social media that relates to Backstreet Dance or any of its members, you must be clear to ensure any information is factual and accurate. 
  • Any information must respect individuals and the studio.
  • Information must not damage in any way, the studio or members reputations or bring disrepute.
  • If we have given you permission to film the Teacher (or sent you a dropbox link of the Teachers choreography/your class choreography) for the purpose of home practice - it must only be used for home practice only and for the eyes of students/parents and NOT to be posted up on social media or distributed in anyway.
  • By enrolling in Backstreet Dance, you give permission for us to use footage on social media and other forms of communication eg. e-newsletters, etc.




Copyright Policy:


  • All products of Backstreet Dance, including all choreography produced, is the legal property of Backstreet Dance.
  • All Production DVDs and production footage and photos, cannot be sold, copied or distributed in any way.
  •  Backstreet has a licence to produce and sell/distribute Production footage. It is illegal for you to do the same.
  • Students are not allowed to reproduce Backstreet choreography anywhere else unless prior permission has been gained by Directors of Backstreet Dance.


Photography & Filming Policy:



  • Backstreet may use photos/videos of the students to promote the studio via flyers, website or social media.
  • - All students and Parents have agreed to give consent when signing the enrollment form.
  • Students, Parents/Guardians or visitors are not permitted to video or photograph classes, students or staff at anytime unless given permission by the staff.
  • Our Production performances are not to be posted on public websites such as Facebook without Backstreet's permission.
  • Filming and photography during Production is strictly prohibited.
  • If filming the choreography in class - it must ONLY be used for home practice purposes only and NOT to be posted on social media. 





Party Week Policy:


  • Party Week is the last week of classes at the studio (before rehearsal week)
  • Students are encouraged to dress up and have fun to celebrate the end of the term.
  • An in-studio showcase will be held for the two studios to showcase their dance to each other and ONLY Parents/Guardians of non-performers are invited to watch.
  • Filming and photographs are not permitted.
  • Certificates and trophies are handed out to all non-performers during Party Week.




Full Dress Rehearsal Policy:


  • All performing students are required to attend their Dress Rehearsal. 
  • If the student is unavailable to attend a dress rehearsal they are required to contact Backstreet as soon as possible as an orientation/safety induction will have to be given if you have not performed before at the venue before.
  • If late for your rehearsal you are responsible for calling Backstreet- we value communication.
  • If you have forgotten to wear your costume, you are expected to still come to the rehearsal but you will be removed from the class photo.
  • Parents/Guardians are allowed to take photos at Dress Rehearsals when the Teacher makes an announcement. If you don't wish for your child to be in the photo inform the Director prior to Rehearsals.
  • Certificates will be handed out at the end of their rehearsal.


Production Policy:


  • Tickets are sold at Backstreet Reception and at the dress rehearsals.
  • Students and Parents/Guardians are responsible for ensuring the student is backstage 3-4 songs before their own dance. Staff will not come and find your child.
  • Verbal or physical abuse of any kind will not be tolerated at the dress rehearsals or production.
  • The students are required to wear their whole costume and correct shoes as per the picture/list in costume bag. If they are forgotten or incorrect they could be refused to perform.
  • All performers are given ONE wristband to wear on their wrist or ankle to receive free entry to all shows.
  • If forgotten you can can request a replacement BUT you must return the replacement along with the original wristband at costume returns. If lost, you must pay the full price of the ticket. 
  • Backstreet Dance do not allow families to save seats at the Production.
  • Filming or photographs are not allowed. In the event that a staff member witnesses filming or a photograph being taken, they will ask you to delete the footage or photo. If you refuse to do so, you may be asked to leave.




Production Footage Policy:


  • Everyone who performs will receive a dropbox link to be able to view and download their performance.
  • The Production Footage is included as part of your costume hire fee.
  • The Footage is not to be uploaded to social media, sold or streamed. It is for family eyes only. 
  • It it texted our to all performers within 1 month of the Performance occuring. 


Costume Hire Policy:


  • The costumes are property of Backstreet Dance.
  • We expect them to be treated with care and love, so we can continue to use them in future performances.
  • We expect anyone hiring the costume are to follow the Costume Hire Conditions listed HERE which also includes the dates of when to return the costume.
  • Costume bonds: If a member has left the studio, costume bonds are held for 6 months in their account. If Backstreet Dance have not received written communication from them (after leaving the studio) within these 6 months, the costume bond is forfeited.
  • Costume bonds are security over your costume to cover any damages, repairs or lost items.


Insurance Policy:


  • No responsibility is taken for lost property.
  • If a student damages any equipment in the studio, it must be replaced by that student/parent at his/her own cost.
  • Backstreet Dance does not carry medical insurance for its students. It is REQUIRED that all dance students be covered by their own family insurance policies. If injury occurs, it is understood that the student’s own policy is your ONLY source of reimbursement. Note that in some classes, breakdance moves are performed and some basic tricks like handstands/cartwheels/jumps/lifts/formation work. Even though Teachers instruct moves with safety components – no claims can be made against Backstreet Dance or any individual employed or volunteering at Backstreet for any injury or accident through class, rehearsals, productions or other events at Backstreet. By signing the Enrolment form, you give Backstreet staff/volunteers permission to provide first aid where needed (who are first aid qualified). No claims can be made against Backstreet Dance by providing first aid.
  • Anyone entering Backstreet Dance studios or performance related venues, cannot hold Backstreet Dance or the Directors or staff members or volunteers of Backstreet Dance liable for any expense, loss, personal injury or accident and cannot bring any law suit or assert any claim, including Workers’ Compensation, against Backstreet Dance or any employee of Backstreet Dance as a result of any action taken.


Emergency Evacuation Policy: 



  • Appropriate emergency procedures exist at Backstreet Dance. Staff understand and are trained to follow the procedures relevant to their location.
  • Emergency evacuation maps are located around the premises.
  • Fire extinguishers are located within the premises.






Cyclone Policy:



  • In the event of an imminent cyclone, Backstreet Dance will cancel classes. All students will be contacted and Parents/Guardians will be contacted to inform of the studio being closed and/or to collect students, if at the studio.
  • Make-up classes may be offered at a later date but not guaranteed. 
  • Backstreet Dance will advise all students and Parents/Guardians when the studio will re-open after the all-clear is provided. 
  • No refunds or credits will be given if in the event of a cyclone.






Cancelled Classes/Program Policy:




  • Classes will  NOT be held on public holidays.
  • If a class falls on a public holiday -  Term Fees will be reduced to reflect the 'no classes on public holidays' OR an extra class will be provided to make up for the missed class due to the public holiday. 
  • Backstreet Dance reserves the right to cancel classes due to natural disasters or unexpected events that are out of our control (eg. Government restrictions). If in doubt, call the studio for a recorded message or view social media posts/e-newsletters sent out. If classes/programs (eg. Disney, Performance Troupe, Carols by Candlelight) are cancelled , the lost time may/may not be made up at another time – pending studio availability and time left over in the dance term. View your newsletter or our website for details. We will also aim to text you to notify you about this – pending phone service and the scale of the emergency. No refunds are given. Instead, classes/programs are postponed where possible for a later date or classes may be moved to an online platform eg. ZOOM
  • Backstreet Dance reserves the right, if required, to change teachers, cancel classes or change times at any given time.
  • If a class is changed on the timetable before the term starts, you will be notified via email/phone/text.

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